The shipping charge is free if the total amount has reached $69. Otherwise the shipping charge will be $5.00.
After order is placed, here’s what you can expect:
Processing your order starts when we have complete and accurate information regarding your prescription and order. If our customer service team has to reach out to you for additional information or to clarify your prescription details, this will delay the processing of your order.
|Order Type||Delivery Time|
|Prescription eyeglasses||7-10 business days|
|Non-prescripton eyeglasses (Lens coated)||7-10 business days|
|BYOF orders||10-15 business days|
|Home Try-On||5-7 business days|
|Gift cards (Hand held)||5-7 business days|
|E-gift cards||Instant (in minutes) by email|
Delivery times may be extended/delayed during holiday/shopping season or other unspecified times.
We currently ship to all 50 states within the United States.
All Frames have 30-day “No Hassle” warranty and our lenses have a one-year replacement warranty for scratches caused in our process, on delivery or with “normal” handling/usage by customer.
Please contact us by email at firstname.lastname@example.org, or by phone to request exchange or return. You will be directed to a dedicated Customer Service team member or Optician.
You will be assigned an RMA number and a shipping label will be sent to you. You must provide secure and protected packaging for the return and you are responsible for shipping charges of return/exchange items.
Shipping at this time is USPS only. Do not return via FedEx, UPS or any other delivery service.